Call: 1-707-709-8638

 
FAQ
  1. Why do I have to create an account?
  2. How does Paypal Express Checkout work?
  3. Do you offer Free Shipping?
  4. Damaged products?
  5. Is shopping online safe?
  6. Where is my order?
  7. Is the FancifulGift.com website secure?
  8. I have forgotten my password, what do I do?
  9. Where can I find contact details?
  10. What are the payment options?
  11. I cannot log into my account?
  12. Do you have Terms and Conditions on the website?
  1. Why do I have to create an account?

    You have to create an account before you checkout so that we can ensure extra security and to personalize the site for you. You are able to view your previous purchases with us and 'watch' items to ensure you know about changes to that product. There are many perks to having your own account so sign up now if you don't have one!



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  2. How does Paypal Express Checkout work?

    Introducing Express Checkout


    Express Checkout is PayPal premier checkout solution, which
    streamlines the checkout process for buyers and keeps them on the
    merchant site after making a purchase.

    In a typical checkout flow, the buyer

    1. Checks out from the shopping cart page
    2. Provides shipping information
    3. Chooses a payment option and provides billing and payment information
    4. Reviews the order and pays
    5. Receives an order confirmation

    In an Express Checkout flow, a buyer still checks out at the beginning
    of the flow and pays on your site; however, the buyer does not reenter
    shipping, billing, or payment information    , because it is already
    available from PayPal.     This simplifies and expedites the checkout
    process. The buyer can then proceed to review the order on your site.
    You can include other necessary checkout steps. You can also up-sell
    to the buyer on your Review Order page.

    In the Express Checkout flow, the buyer

    1. Chooses Express Checkout by clicking the Check out with PayPal button
    2. Logs into PayPal to authenticate his or her identity
    3. Reviews the transaction on PayPal
    4. Confirms the order and pays from your site
    5. Receives an order confirmation



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  3. Do you offer Free Shipping?

    Free Ground Shipping with purchase over $50 USD (U.S. Only)

     



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  4. Damaged products?
    Unfortunately products occassionally turn up damaged, if this does happen please let us know straight away and we will handle it from there. If you notice that the packaging is damaged to the extent that you are sure the contents are broken, please contact us.

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  5. Is shopping online safe?
    Yes of course it is, and no it also isn't! Everyone should be aware when shopping, whether online or on the street, there is always people out to exploit or take advantage of you! Whether that means taking your purse as you walk down the street or by trying to steal information from the Internet, there is always that risk. Make sure you are covered by your credit card suppliers for online theft! We do not handle any of the payment on this site, we use PayPal to make the transaction. This means, as PayPal is a secure way to pay online that you can be happy you are secure.

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  6. Where is my order?

    If it has been longer than 10 days and it still hasn't arrived please contact us to find out more information. If for some reason your order has been delayed we will let you know, and let you know when you should expect your delivery.

    For more information regarding delivery and shipping please consult our Shipping and Returns page. Please also see our Terms and Conditions of Use page and Privacy Policy for further information. If you cannot find the information you require use our contact page to let us know your question.

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  7. Is the FancifulGift.com website secure?
    We use industry standard 128 bit secure sockets layer (SSL) technology to encrypt sensitive information such as your credit card and other financial information.

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  8. I have forgotten my password, what do I do?
    In the event that you forget your password, don't panic! Simply click the Password forgotten? Click here and enter your email address.

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  9. Where can I find contact details?
    You can conveniently and quickly contact us online through "Your Account" area, where you can complete a priority form to send to our customer representative team.

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  10. What are the payment options?
    We accept a range of credit/debit cards on the website (including; MasterCard,  VISA, Discover, American Express, Paypal Express Checkout)

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  11. I cannot log into my account?
    If you have problems logging into your account and you have used your correct email address and password, then please email us with your problem. Please tell us your full name, address, contact number and registered email address, this will enable us to verify who you are and resend your correct login details or assist you in logging into your account.

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  12. Do you have Terms and Conditions on the website?

    Please click here to view our standard Terms and Conditions. By shopping on our website you agree to these terms and conditions.

    If you have any questions, queries or comments then please use the form below to contact us and one of customer services team will reply to you as soon as possible.

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